At Mind Craft Wellness, we believe that trust, respect, and confidentiality are essential to any therapeutic relationship.
This Privacy Policy explains how Mind Craft Wellness collects, uses, stores, and handles personal information when you visit our website, contact us, enquire about therapy, or use our booking services.
We are committed to treating your information with care and being transparent about how it is used.
Mind Craft Wellness is a psychotherapy practice based in Gurgaon, Haryana, India, led by Aishwaraya, a clinical psychologist.
For questions about this Privacy Policy or the handling of your personal information, you can contact us at:
Email: mindcraftwellness@gmail.com
Location: Gurgaon, Haryana, India
In this policy, "we," "us," and "our" refer to Mind Craft Wellness.
The information we collect depends on how you interact with our website and services.
When you contact us by email, WhatsApp, or another communication channel, we may receive your name, phone number, email address, and the information you choose to share.
If you enquire about therapy or request an appointment, we may receive information necessary to respond to your enquiry, arrange a consultation, or coordinate appointments.
You may choose to share information about your concerns, experiences, or reasons for seeking psychological support.
Please avoid sharing detailed personal or mental health information through ordinary website enquiries or other communication channels unless it is necessary and you are comfortable doing so.
When you visit our website, certain technical information may be collected automatically, depending on the website's configuration. This may include your browser type, device information, IP address, pages visited, and general website usage information.
Our website may direct you to external platforms for appointment scheduling or communication. These platforms may collect information under their own privacy policies. We encourage you to review their policies before submitting information.
We may use your information to:
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
We recognise that information shared when seeking psychological support can be deeply personal.
Information shared during therapy is handled in accordance with applicable professional, ethical, and legal obligations, including the limits of confidentiality.
This website Privacy Policy is not a substitute for the separate informed-consent and confidentiality arrangements that apply to psychological services.
Information submitted through website enquiries, email, WhatsApp, or third-party booking systems may be handled differently from information recorded and maintained as part of clinical care.
Please be mindful of the information you share through these channels.
We do not sell your personal information.
We may share information where reasonably necessary for the purposes described in this policy, including:
Where service providers process information on our behalf, their access should be limited to what is necessary for their services and governed by appropriate arrangements.
We do not authorise the use of your personal information for unrelated purposes merely because it has been shared with a service provider.
We take reasonable steps to protect information against unauthorised access, loss, misuse, or disclosure.
Depending on the information involved, safeguards may include access restrictions, secure account management, and appropriate technical and organisational measures.
However, no website, electronic communication channel, or storage system can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through channels that may not be appropriate for it.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, professional, accounting, and record-retention requirements.
The retention period may differ depending on whether the information relates to a general enquiry, an appointment, website analytics, or clinical records.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.
Clinical records may be subject to separate retention requirements.
Our website may use cookies or similar technologies to support essential functionality, understand website usage, or provide third-party services.
The technologies actually used depend on the website's configuration.
For more information, please refer to our Cookie Policy.
Our website may link to third-party services, including appointment booking platforms, WhatsApp, social media, professional directories, and other external websites.
We do not control the privacy practices of these external services.
When you leave our website, we encourage you to review the privacy policy of the relevant service before sharing personal information.
You may contact us to ask about personal information you have shared with us or to request appropriate corrections or deletion, where applicable.
Depending on the applicable law and the circumstances, you may also have rights relating to access, consent, withdrawal of consent, and other aspects of the handling of your personal information.
Some information may need to be retained to meet legal, professional, or other applicable obligations.
To make a privacy-related request, contact: mindcraftwellness@gmail.com
We may need to verify your identity before responding to certain requests.
Our psychological services are described as being intended for adults aged 21 and above.
Our website is not designed to solicit information from children. Please do not submit a child's personal information through the website unless it is necessary and the relevant legal requirements have been considered.
We may update this Privacy Policy to reflect changes in our services, website functionality, or applicable requirements.
The revised version will be published on this page with an updated revision date.
If you have questions about this Privacy Policy or the handling of your personal information, please contact:
Mind Craft Wellness
Gurgaon, Haryana, India
Email: mindcraftwellness@gmail.com
We appreciate the trust you place in us and are committed to handling your information thoughtfully and responsibly.